As a logistics service provider we offer the best care possible for your shipments. Unfortunately, it's alway possible that something goes wrong: your shipment can go missing or could be damaged. Always report damages or loss as soon as possible with our customer service, so you'll receive a case number. Then fill in the form below. We aim to process your claim within five working days.
Are you a business customer with us? Then please use this form.
If you didn't receive a shipping label, or if you're not going to use your shipping label, please contact customer service.