Your shipments in control
WITHIN THE NETHERLANDS AND EUROPE
On this page you can read the consequences of the coronavirus for shipments in the Benelux and the rest of Europe.
Extra hygiene measures
DHL signs for delivery
The virus normally does not spread via parcels and pallets, but the courier and ServicePoint employee are extra alert to all hygiene measures. For the time being, we will therefore sign for shipments that require a signature ourselves. We sign in front of the recipient. We also keep an appropriate distance following the guideline of 1.5 meters and avoid physical contact.
Delivery in Europe
Changes to our services due to the virus
The changes in Europe differ per country. For the countries that are not in the list below business continues as usual. High parcel volumes in Germany can delay the delivery of parcels to consumers via Germany to Austria, Denmark, Hungary, Slovenia, Slovakia, Croatia, Romania, Bulgaria and Greece. In most countries our courier signs for delivery in front of the recipient. Always check in advance whether your business recipient abroad is open.
In the Netherlands, Belgium and Luxembourg, all areas are open again for shipments. Sometimes there are changes in our DHL ServicePoint network, such as closings and changed opening hours. If a parcel is on its way to a closed location, we try to drop it off at a different ServicePoint. Parcels delivered to a closed location will be returned to the sender. Check the opening hours before you visit any DHL location.
If your business recipient is closed due to the coronavirus, your shipment will be returned to the sender. Together with the corona measures, the delivery time is at least one more day.
We make two delivery attempts to consumers. After the second attempt the parcel can be collected within ten days, otherwise it will be returned. Tip: Send the telephone number of the recipient with the shipment data for local contact.
Here, the receiver signs their signature on a piece of paper. The courier then takes a picture of it. When delivering to consumers, we ask for the addressee's name and take a picture of the house as proof of delivery. In order to offer the best possible service, we have extended our delivery window until 8pm and are delivering every weekend.
Poland and Czech Republic
We do not deliver to consumers on Saturdays and several DHL ServicePoints are closed.
The delivery of your shipments will be delayed with a few days. Include a telephone number in the shipment data for business recipients. We check whether the recipient is open for delivery. If a shipment cannot be delivered, it will be returned.
Always up to date
If you have any questions about changes to our services as a result of the coronavirus, please don’t hesitate to contact your account manager or our Support Department.Business Support